Privacy Policy

1. Introduction

Welcome to AC Cleaning Services LLC, a premier cleaning service provider. We understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our services, including our website, ac-cleaning.ae. By accessing or using our Service, you consent to the practices described in this policy. If you do not agree with our practices, we urge you not to use our Service. We recommend reading this policy in full to ensure you are fully informed.

2. Definitions

To ensure clarity and transparency, we’ve defined some terms that will be frequently used throughout this Privacy Policy:

  • Service: Refers to the website, ac-cleaning.ae, and any other services provided by AC Cleaning Services LLC.
  • Personal Data: Any information that relates to an identified or identifiable individual. This might include names, addresses, email addresses, and more.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself. This could include information like your IP address or the pages you visit on our website.
  • Cookies: Our site uses small pieces of data stored on your device (like your computer or mobile phone) to remember information about you.
  • Data Controller: The entity that determines the purposes and means of processing Personal Data. For this Privacy Policy, AC Cleaning Services LLC is the Data Controller.
  • Data Processors: Any person or organization that processes Personal Data on behalf of the Data Controller. They might include third-party companies we use for payment processing or analytics.
  • Data Subject: Refers to any living individual subject of Personal Data.
  • Third-party: External organizations or individuals we might work with or whose services/products we use. This could include payment processors, software providers, or analytics companies.

3. Information Collection and Use

At AC Cleaning Services LLC, we collect and use information to provide our users with a seamless experience and continually improve our services. Here’s a detailed breakdown of the types of information we collect and how we use it:

1. Types of Data Collected

  • Personal Data: When you interact with our Service, especially when booking a service or making an inquiry, we may ask you to provide specific personal information. This can include, but is not limited to:
    • Name
    • Email address
    • Phone number
    • Residential or business address
    • Payment information

We use this information primarily to fulfill your requests, process transactions, and communicate with you.

  • Usage Data: We may also collect information on how our Service is accessed and used. This Usage Data can include:
    • IP address
    • Browser type and version
    • Pages of our Service that you visit
    • Time and date of your visit
    • Time spent on specific pages
    • Unique device identifiers and other diagnostic data

This data helps us understand user behavior, which aids in improving our Service’s functionality and user experience.

  • Cookies Data: We use cookies and similar tracking technologies to monitor the activity on our Service. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

 

2. How We Use Your Data

  • To Provide and Maintain our Service: We use your information to deliver our services, process payments, and ensure that our platform runs smoothly and efficiently.
  • To Communicate with You: This includes responding to your inquiries, notifying you about changes to our Service, and providing customer support.
  • For Marketing and Promotions: With your consent, we may use your Data to send you newsletters, marketing or promotional materials, and other information that may be of interest to you.
  • To Improve our Service: We analyze how our users interact with our Service to determine what’s working and where improvements can be made.
  • For Compliance and Security: We may use your information to comply with legal obligations, protect against unauthorized access to or use of our Service, and protect the rights and safety of our company, our users, and the public.

4. Data Retention and Security

Ensuring the safety and security of your data is paramount to us. This section details how long we retain your data and the measures we take to protect it.

1. Data Retention

  • Personal Data: AC Cleaning Services LLC retains your Data only for as long as necessary to fulfill the purposes for which it was collected. This includes providing our services, complying with legal, accounting, or reporting requirements, and resolving disputes.
  • Usage Data: We retain Usage Data for internal analysis purposes. This data helps us improve the functionality of our Service, develop new features, and enhance the overall user experience. The retention period for Usage Data is generally shorter than that for Personal Data, but it may be retained longer if necessary for legal or security purposes.

2. Data Security

  • Protection Measures: We employ a variety of security measures to protect your data. These measures include the use of secure servers, firewalls, encrypted data storage, and secure transaction methods.
  • Breach Notification: In the unlikely event of a data breach that compromises your Data, we will notify you and the relevant authorities as required by law. We are committed to taking appropriate actions to address any such breach.
  • Third-party Services: We may employ third-party services to facilitate our Service or provide services on our behalf. These third parties have access to your Personal Data only to perform specific tasks for us and are obligated not to disclose or use it for any other purpose.
  • Limitation of Liability: While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we aim to protect your Personal Data, we cannot guarantee its absolute security.

3. Your Responsibilities

  • Account Information: If you have an account with us, it is crucial to keep your account details, including your password, confidential. Do not share this information with anyone.
  • Be Aware of Phishing: Be cautious of any unsolicited communications that ask for your Personal Data. If you receive an email or other correspondence requesting that you provide any sensitive information via email or click on a link to verify your identity, do not respond or click on the link. AC Cleaning Services LLC will never ask for your personal information in this way.

5. Your Rights and Choices

Your privacy is not just our responsibility; you have rights and choices concerning your data. This section outlines the rights you have regarding your Personal Data and how you can exercise them.

1. Access and Correction

  • Viewing Your Data: You have the right to access the Personal Data we hold about you. This allows you to be aware of and verify the lawfulness of our processing of your data.
  • Correction: If you believe that any Personal Data we hold about you is incorrect or incomplete, you have the right to request its correction. We will address your request promptly and make the necessary corrections.

2. Data Portability

You have the right to request a copy of your Personal Data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service or Data Controller if you wish.

3. Deletion or Restriction of Processing

  • Deletion: You can request the deletion of your Personal Data under specific circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
  • Restriction: Instead of deletion, you can also request a restriction on the processing of your data. This means that your data remains stored, but its processing is limited.

4. Withdraw Consent

If our processing of your Personal Data is based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before your withdrawal.

5. Object to Processing

You have the right to object to the processing of your Personal Data under certain conditions, especially if the processing is for direct marketing purposes.

6. Exercising Your Rights

To exercise any of the rights mentioned above, please contact us using the details provided in the “Contact Us” section of this policy. We will respond to your request within a reasonable timeframe, by local data protection laws.

7. Complaints

If you believe that your data protection rights have been violated, you have the right to complain to the appropriate data protection authority in your jurisdiction.

6. Third-party Services and Links

Our commitment to your privacy extends to how we handle data sharing with third parties and the external content you might encounter through our Service. Here’s what you need to know:

1. Third-party Service Providers

  • Engagement: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
  • Data Access: These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Examples: Some of the third-party services we might use include payment processors, analytics providers, and cloud storage services.

2. Links to Other Websites

  • External Links: Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
  • No Control: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

3. Third-party Data Collection

  • Tracking & Cookies: Some third parties might use technologies like cookies, web beacons, and other tracking technologies to collect or receive information from our Service and elsewhere on the internet and use that information for providing analytics and targeted ads.
  • Opting Out: Various browsers offer a “Do Not Track” option, and there are multiple tools available for opting out of data collection by third parties. While we strive to offer choices to our users, we cannot guarantee that all third parties will honor these tools.

4. Embedded Content

  • Videos, Widgets, and More: Our Service might include embedded content, such as videos, widgets, social media features, and others. These third-party applications might collect data about you, use cookies, and monitor your interaction with the embedded content.
  • Privacy Policies: It’s essential to note that these third-party applications have their privacy policies, and we encourage you to familiarize yourself with them.

7. Cookies and Tracking Technologies

Cookies and other tracking technologies play a crucial role in enhancing user experience and gathering essential data for optimizing our Service. This section provides detailed information about how AC Cleaning Services LLC uses these technologies.

1. What are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or past actions.

2. Types of Cookies We Use

  • Session Cookies: These are temporary cookies that remain in the cookie file of your browser until you leave our site. They enable certain site functionalities and are deleted once you close your browser.
  • Persistent Cookies: These remain in the cookie file of your browser for much longer, depending on the lifespan of the specific cookie. They help us recognize you as a unique visitor when you return to our website and allow us to tailor content or advertisements to match your preferred interests.
  • Third-party Cookies: These cookies are set by a domain other than the one you are visiting. They might be used by marketing agencies, advertisers, and others to understand your browsing habits.

3. Why We Use Cookies

  • Functionality: To remember your preferences and settings, making your subsequent visits more personalized and convenient.
  • Analytics: To analyze how users interact with our Service, helping us identify areas of improvement.
  • Advertising: To deliver targeted advertisements based on your interests and previous interactions with our Service.

4. Managing Cookies

  • Browser Settings: Most web browsers allow you to manage cookies through their settings. You can choose to block cookies or receive a warning before a cookie is stored. However, if you choose to disable cookies, some features of our Service may not function correctly.
  • Third-party Tools: There are several third-party tools available that can help you detect and disable cookies.

5. Other Tracking Technologies

Apart from cookies, we might also use other tracking technologies like web beacons (tiny graphics with a unique identifier) and embedded scripts (code temporarily downloaded onto a device) to collect data about interactions with our Service.

6. Do Not Track Signals

Some browsers offer a “Do Not Track” feature that sends signals to websites visited by the user about their tracking preference. At this time, our Service does not respond to these signals.

8. Children's Privacy

Protecting the privacy of young children is especially important to us. This section provides details on how we handle information related to children and our commitment to safeguarding their data.

1. Age Limitations

Our Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under this age. If you are under 18, please do not submit any Personal Data through our Service.

2. Parental Consent

If we learn that we have collected Personal Data from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers. Parents or guardians who believe that their child has provided us with Personal Data without their consent should contact us immediately.

3. Data Deletion

Parents and guardians can request the deletion of their child’s Personal Data at any time. To do so, please contact us using the details provided in the “Contact Us” section of this policy.

4. Third-party Applications

Our Service may include third-party applications or services that are not controlled by us. Parents and guardians should be aware that children might access these platforms, which may collect Personal Data without parental consent. We encourage parents to monitor their child’s online activities and consider using parental control tools available from online services and software manufacturers.

5. Education and Awareness

We believe in educating children about the importance of privacy and safe online behavior. Parents and guardians are encouraged to talk to their children about the potential risks of sharing Personal Data online and guide them on how to use the internet safely.

9. Changes to This Privacy Policy

As our Service evolves and as regulations change, it’s essential to keep our Privacy Policy up-to-date. This section provides information about how and when we might make changes to this policy.

1. Updates and Revisions

From time to time, we may update our Privacy Policy to reflect changes in our practices, Service offerings, or regulatory requirements. When we make significant changes, we will take appropriate measures to inform you in a manner consistent with the significance of the changes we make.

2. Notification Methods

We may notify you of any changes by:

  • Posting the updated policy on our website with a revised “Last Updated” date.
  • Send an email to the address you provided.
  • Displaying a prominent notice on our website or within our Service.

3. Your Responsibility

It’s crucial for you to periodically review this Privacy Policy to stay informed about our data protection practices. Your continued use of our Service after any changes to this policy signifies your acceptance of those changes.

4. Previous Versions

If you wish to access previous versions of our Privacy Policy or have questions about specific changes, please contact us.

10. Contact Us

Open communication is key to understanding and addressing your concerns. If you have any questions, comments, or concerns about this Privacy Policy or our data practices, we encourage you to reach out to us. Here’s how you can get in touch:

1. By Email:

For general inquiries or feedback related to our Privacy Policy, please send an email to info@ac-cleaning.ae.

2. By Phone:

You can reach our customer service team at 058 875 4060. They are available to address any concerns or provide clarifications related to our data practices.

3. By Mail:

For formal communication or if you prefer to write to us, our mailing address is:

AC Cleaning Services LLC 1005 Al Fattan Plaza, Garhoud, Dubai, UAE

4. Online Contact Form:

You can also use the contact form available on our website https://www.ac-cleaning.ae/contact-us/ to send us a message directly.

5. Feedback and Suggestions:

We value your feedback and are always looking for ways to improve. If you have suggestions on how we can enhance our privacy practices or this policy, please don’t hesitate to share them with us.

 

Thank you for taking the time to understand our commitment to your privacy. We value the trust you place in AC Cleaning Services LLC and are dedicated to protecting your personal information.